General FAQ's

Can I upload a PowerPoint to my webinar?

You cannot upload a PowerPoint file directly to a webinar. Instead, open the presentation on your computer and use screen sharing during the session.

How can I ban a user?

To ban a user, please contact our Support Team with the user's details, and we will process the request on your behalf.

How does my company register for an event?

Radancy does not facilitate event registration. Please contact the hosting organization directly to complete your registration.

How do I find out who the event admin is?

To identify the event admin, please reach out to the event host directly or submit a support ticket for assistance.

 
Why does my account show the wrong job fair date?

If your account shows a different date than expected, it usually means you registered for the wrong event. To confirm:

  • Check the confirmation email from the event you intended to join.
  • Search for the company’s upcoming events to see if there is one today.
  • If today’s event does not appear in your account, you’ll need to register for it separately.
    Our Support Team can also check the “Day at a Glance” in Events to verify if the company has an event today.
Can I embed event registration on my website?

Event registration cannot be embedded directly on a website. Instead, we recommend linking to the registration page. Many clients use a shortened URL (such as Bitly) to make sharing easier..

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