Troubleshooting

Profile & Account

• Password Reset
• How do I upload/change my profile picture after I have already registered for an event?

Event Access

Issues related to the Internet, browsers, etc.

• Radancy Accessibility Statement
• Login Tips
• Can I access events using a mobile device or tablet?
• What browsers are supported?

Chat

• Why did my chat end with no warning?
• I've reached an error page. How do I get back to my event?

Audio & Video

• How to Share a Presentation in Safari
• How to Share a Presentation in Firefox
• How to Share a Presentation in MS Edge
• How to Share a Presentation in Google Chrome
• Enable Screen Share
• How to Enable Camera & Microphone Access on a PC

Technical Support

• How do I access live chat support?
• Clear Your Browser Cache
• System Requirements
• How do I test my internet connection?
• Hiring Events Technical Requirements
• Radancy Application Emails & Spam Filters